Contact Us
We appreciate your interest in contacting us regarding any inquiries, concerns, or issues related to our services. At Home Lottery Australia, we value your time and strive to provide prompt and effective support through various communication channels.
If you have a question about our lottery, products, or services, please refer to our comprehensive Help Centre for answers to frequently asked questions (FAQs). Our Help Centre is available and provides detailed information on various topics, including ticket purchasing, prize claims, and more.
If the answer cannot be found in our FAQ section, we encourage you to contact us through one of the following channels:
For general inquiries or support requests not requiring immediate attention, please send an email. We will respond as soon as possible, typically within a business day. Emails are monitored during office hours.
You can also reach out to our dedicated team by calling 08 8407 7212 at any time for support with ticket purchases or membership-related inquiries. Please note that this number is available outside regular office hours but may not be manned continuously.
If you are concerned about your gambling habits or experience issues related to responsible gaming, we encourage you to contact the following organizations directly:
These services provide confidential support and resources to help manage problem gambling.
For technical assistance with our website, mobile app, or online tools, please refer to our Help Centre. If you are unable to find the answer you're looking for, email us at including details about your issue and any relevant screenshots. Our support team will respond as soon as possible.
For queries related to account verification, prizes, or other membership-related issues, please contact our dedicated team via phone at 08 8407 7212 during office hours.
While we primarily communicate in English, we welcome inquiries and assistance requests from customers with languages proficiency. Please direct your request through the channels mentioned above, including email or a call to 1300 852 177 at any time for ticket purchase support and membership-related inquiries.
Office Hours: Our office is open during standard business hours (Monday to Friday, excluding public holidays).
Communication Response Expectations:
We strive to respond as soon as possible after receiving your inquiry. While we do not offer a guaranteed response time, you can expect acknowledgment of receipt within for urgent matters.
Please note that our priority is providing high-quality support tailored to each customer's needs. For urgent matters requiring immediate attention outside standard business hours, we have set up an out-of-hours email for your convenience.
Thank you for choosing Home Lottery Australia as your trusted platform for fundraising through a variety of unique prizes and opportunities. We are committed to ensuring that all our interactions with you meet the highest standards of professionalism and integrity.
Home Lottery Australia is proudly managed by The Hospital Research Foundation Group, supported by Deloitte in conducting RNG-secured draws under their supervision at Level 25, Festival Tower, Station Road, Adelaide SA 5000.